BroadSoft is the market leader in the VoIP application software market with over 270 telecommunication service provider customers worldwide. With the largest number of commercial customers in the industry, BroadSoft demonstrates both market and product leadership. BroadSoft customers represent extensive geographic diversity with commercial systems operating in over 35 countries and 6 continents.

Incumbent
Service providers that have a legacy as the primary providers of local and long distance voice services, including ILECs, PTTS, and IXCs. As incumbents, ILECs and PTTs own the last-mile access networks.
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Competitive Operator
Competitive operators to the incumbents, CLECs represent the largest group with a primary focus on the SMB market with local and long-distance voice and data services. Competitive operators must provision access from the local incumbents.
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ISP
Service providers that built a business around providing Internet services to residential and small business without, in most cases, owning core network infrastructure. This includes wireless ISPs offering fixed mobile services.
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Mobile Operator
Service providers that offer mobile wireless voice and data services, including carriers that own wireless infrastructure and mobile virtual network operators (MVNOs).
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Residential Operator
Operators specifically targeting the residential market with local and long distance voice services. Primarily virtual operators that do not own network assets, residential operators include UNE-P based and voice over broadband providers.
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Cable/MSO
Operators with a legacy in video services and a strong broadband access leadership. The MSOs' offerings are within defined regions. Broadband voice is a natural extension of a cable operator's service portfolio and local network assets.
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Wholesaler
Service providers that offers retail-based offerings to a variety of other providers such as CLECs, ISPs, residential operators, and MSOs, in addition to resellers, agents, and VARs. Wholesalers offer full end-to-end capabilities including billing, provisioning, equipment fulfillment, service and support.
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